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We would love to hear from you!

Due to COVID-19, we are currently experiencing a larger volume of calls than normal. If you are requesting non-critical account assistance, please consider e-mailing us at, or fill out our Contact box below, and we’ll be with you as soon as possible. Thank you!

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  • Please let us know why you are contacting us today. We ask that you give us as much information as possible, however please do not submit any sensitive personal information (social security, date of birth, etc.). Once received, a member of our staff will contact you during business hours via your preferred method of contact to assist you.

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Contact Us

  • Local: (402) 431-5180
  • Toll-Free: (800) 323-2786
  • E-mail:
  • Member Services Fax: (402) 431-5186
  • Debit Card Lost or Stolen: 1-800-528-2273
  • Credit Card Lost or Stolen: 1-866-563-1335
  • Credit Card Statement Questions: 1-800-944-2726

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Hours & address

Member Services Phone Service
Monday – Friday
8:00 AM – 4:00 PM CST/CDT

Curb-Side Assistance
Monday – Friday
9:00 AM – 3:00 PM CST/CDT

Mailing Address: PO Box 541030, Omaha, NE 68154
Physical Address: 510 N 127th Street, Omaha, NE 68154

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